Using video-feedback as a learning format in workshops

This paper belongs to Thematic Session 3 of the Gothenburg Meeting Science Symposium

Brian Due, University of Copenhagen (Department of Nordic Studies and Linguistics)

Good relations and effective communication patterns are crucial for high performance teams (Salas, Goodwin, & Burke, 2008). Much of this is accomplished at meetings in and through the detailed and sequential organization of actions in micro ecologies (Asmuß & Svennevig, 2009). The successful and unsuccessful interactions around meeting activity types like e.g. deciding, informing, and ideating are grounded in details in the situated multimodal encounters. In order to “fix” interactional issues, we have been working on developing a video-based interaction improvement method (Due & Lange, 2015; Due, Lange, & Trærup, forth.). From an EMCA (Button & Sharrock, 2016), applied CA (Antaki, 2011) and multimodal (Streeck, Goodwin, & LeBaron, 2011) perspective, we video record meetings and interactions, analyze details displayed in social interaction and present findings to participants based on video clips. This is conducted in a workshop format with the aim of securing learning (Wenger, 2000). We have been working with four different Danish organizations; a large company, an NGO, a small software company and a large optician chain store where staff where on workshops. The data consists of video recordings of social interaction and field notes.

In this paper, we will present the overall steps in the method. We will then especially focus on the issues regarding harvesting the learning potentials during the meetings/workshop with a focus on challenges concerning a) how to present video clips in the most relevant way and c) how to facilitate the workshop in best ways.

Antaki, C. (Ed.). (2011). Applied Conversation Analysis: Intervention and Change in Institutional Talk (1st ed.). Palgrave Macmillan.
Asmuß, B., & Svennevig, J. (2009). Meeting Talk: An Introduction. Journal of Business Communication, 46(1), 3–22.
Button, G., & Sharrock, W. (2016). In support of conversation analysis radical agenda. Discourse Studies, 18(5), 610–620.
Due, B. L., & Lange, S. (2015). Videobased Reflection on Team and employee Interaction. Circd Working Papers in Social Interaction, (1 (3)), 1–38.
Due, B. L., Lange, S., & Trærup, J. (forth.). Video learning: en videobaseret læringsmetode. In M. Kjær & J. Davidsen (Eds.), Perspektiver på videoanalyse Introduktion til metode og teori i praksis. Samfundslitteratur.
Salas, E., Goodwin, G. F., & Burke, C. S. (2008). Team Effectiveness In Complex Organizations: Cross-Disciplinary Perspectives and Approaches. Routledge Academic.
Streeck, J., Goodwin, C., & LeBaron, C. (2011). Embodied Interaction: Language and Body in the Material World. Cambridge University Press.
Wenger, E. (2000). Communities of Practice and Social Learning Systems. Organization, 7(2), 225–246.

Start the discussion about this in the Kunsido forum