‘All we do is meetings around here’ reaching agreement in problem solving meeting talk

The Gothenburg Meeting Science Symposium

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Kyoungmi Kim, University of Warwick (Centre for Applied Linguistics)
Jo Angouri, University of Warwick (Applied Linguistics)

Abstract 
Meetings play a central role in any professional setting, commonly seen as the organisation’s epitome and the context where new knowledge emerges, professional identities are negotiated and practices are brought to scrutiny. The type and function of meetings varies but they are easily recognisable by their participants. In this paper we are particularly interested in meetings employees define as having a primarily problem solving function and we distinguish between formal and informal events. Problem-­‐solving is a high stakes organisational activity and as such, it has been studied from a range of non-­‐linguistic perspectives. (…) Read more

Performing and documenting patient-centred collaboration during meetings

The Gothenburg Meeting Science Symposium

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Katarina Jacobsson, Lund University (Social Work)

Abstract 
During the last decade the Swedish authorities’ appeal for collaboration between and within different welfare institutions has been particularly accentuated through various efforts to standardize and formalize collaboration and co-ordination. Human service workers from various agencies (eg. psychiatry, the social services, and the employment office) are required to arrange meetings regarding individual clients or patients where they draw up a plan, stating “who do what and when”. In this paper, I examine one such meeting where ten professionals come together with Carl, a young patient at a closed psychiatric unit, in order to plan Carl’s future while they simultaneously fill out the form “Co-ordinated Treatment Plan” (CTP). (…) Read more

Charting the Social Order of Meetings

The Gothenburg Meeting Science Symposium

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Ib Ravn, Aarhus University (Graduate School of Education)

Abstract 
One may view meetings as occasions for the construction of social order (Berger and Luckman, 1966). Over decades and centuries (cf. van Vree, 1999), business, political and other meetings have sedimented norms, roles and institutions that render them highly ordered and ritualized. Yet, despite being so ordered and regulated by agendas, speakers’ lists, conventional turn taking, etc., meetings continue to frustrate meeting participants and fascinate observers by their multiple, apparent dysfunctions (e.g., Rogelberg et al., 2014; Geimer et al., 2015).

Empirical studies of meetings (Ravn, 2007; 2011) allow for the identification of three common types of meeting order or style, as well as a fourth, rarer and emerging type that may be contrasted with them. (…) Read more

The physical condition of meetings

The Gothenburg Meeting Science Symposium

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Wilbert van Vree, University of Amsterdam (Interdisciplinary Studies)

Abstract 
Every meeting takes place in a physical environment, consisting of a room, table(s), chairs, technical installations, and so on. These things together constitute the physical conditions of a meeting and have an impact on the meeting participants and thus on the meeting process and results.

As a meeting expert I have often been asked by journalists what is the impact of a specific physical element on meetings. Curiously, the correlation between the diverse variables which shape the physical environment and meetings has not yet been the object of any thorough and systematic scientific examination, as far as I know. (…) Read more

Scientist-Practitioner: “And”, Not “Or”.

The Gothenburg Meeting Science Symposium

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John Kello, Davidson College (Psychology)

Abstract 
Organizational science is a multi-disciplinary area of research that has obvious relevance to practice. Our area of study is the real world of the organization. We embrace the scientist-practitioner model. And, the reality is that scientist-practitioner often equates to scientist or practitioner, rather than to scientist and practitioner.
Our professional conferences commonly offer science/research or practice/applied tracks. Many of the professional surveys we take ask us to self-identify as academic or practitioner, and the subsequent questions branch from there.
Organizational scientists who work primarily in academia do their research out of genuine interest, of course, but also out of the need to publish in top academic journals and get extramural funding, and thereby qualify for tenure and promotions. (…) Read more

Suspension practices: how change occurs in strategy workshops

The Gothenburg Meeting Science Symposium

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David Seidl, University of Zurich (Department of Business Administration)

Abstract 
Existing research suggests that established structures and routines are suspended during strategy workshops, enabling critical reflection and facilitating the emergence of new ideas. This paper extends this line of research by examining the specific mechanisms through which suspension in strategy workshop is achieved. Drawing on an in-depth, longitudinal case study of a series of strategy workshops within a firm, we show that suspension is actively created through distinctive practices. These suspension practices operate in two ways. First, they inhibit established practices and secondly they act to disrupt secondary practices that reinforce or defend the established practices. (…) Read more

Problems that will arise due to Basel III: Credit handling inside a decentralized bank

The Gothenburg Meeting Science Symposium

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Gunnar Wahlström, University of Gothenburg (Gothenburg Research Institute)

Abstract 
Recent financial crises has emphasized Enterprise Risk Management (ERM) in banks. ERM is manifested by risk measurement, in mandatory regulation for banks, as in the near future Basel III, to be fully implemented in 2019. Risk measurement is in line with the idea of centralization as data and models are developed at headquarter making use of risk measurement to contradict the idea of decentralization. This article concentrates on the actual use of the regulation inside a decentralized bank by answer the question: What problems might a bank experience in their usage of Basel III? (…) Read more

Capturing Boredom and nonsense in meetings

The Gothenburg Meeting Science Symposium

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Malin Åkerström, Lund university (Dept. of Sociology)

Abstract 
Formal meetings are evens that are a peculiar mixture of sense and nonsense, of drama and dullness. For managers meetings may be an arena “where the action is”: situations to display competence and moral character. However, people may feel less involved, and meetings may be experienced as nonsense, as meaningless and worthless. A recurring theme in various studies is complaints about meetings, particularly regarding their frequency, their emptiness, and the forced attendance, taking time from what the employees consider their core tasks. In this paper I discuss how one may capture such experiences: in interviews by retold experiences or stories, in field observations by noticing side-talk, by side-involvement such as meeting scribbles or by using of smart phones or laptops during meetings, and in post-mortem accounts. (…) Read more

The Agency of Meetings Collectively in an Organizational Setting.

The Gothenburg Meeting Science Symposium

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Martin Duffy, Dublin Institute of Technology (College of Business)
Brendan O’Rourke, Dublin Institute of Technology (College of Business)

Abstract 
Responding to Schwartzman’s (2015) call for a move away from the individual-centeredness of research on organizational meetings, this paper focuses on meetings collectively rather than as individual events (Duffy, 2016). Thus the study examines meetings collectively as an organizational phenomenon, rather than meetings as discrete objects across multiple organizations. The paper reflects on a bi-focal analysis of discourse data recorded in a longitudinal study of meetings in one organization. Initially grounded in a systemic process perspective (Duffy & O’Rourke, 2012, 2013) the data were analysed through a sensemaking lens (Weick, 1995), providing a ‘zoomed out’ perspective (Nicolini, 2009) on the agency of meetings collectively. (…) Read more

Using video-feedback as a learning format in workshops

The Gothenburg Meeting Science Symposium

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Brian Due, University of Copenhagen (Department of Nordic Studies and Linguistics)

Abstract 
Good relations and effective communication patterns are crucial for high performance teams (Salas, Goodwin, & Burke, 2008). Much of this is accomplished at meetings in and through the detailed and sequential organization of actions in micro ecologies (Asmuß & Svennevig, 2009). The successful and unsuccessful interactions around meeting activity types like e.g. deciding, informing, and ideating are grounded in details in the situated multimodal encounters. In order to “fix” interactional issues, we have been working on developing a video-based interaction improvement method (Due & Lange, 2015; Due, Lange, & Trærup, forth.). (…) Read more