Multimodal (inter)action in technology-mediated business meetings

The Gothenburg Meeting Science Symposium

This paper belongs to of the Gothenburg Meeting Science Symposium

Tuire Oittinen, University of Jyväskylä (Department of language and communication studies)

Abstract 
International business meetings today include the frequent use of modern technologies to enable collaboration between distributed workgroups. Participation in technology-mediated (i.e. distant) meetings involves the management of three interactional spaces: i.e. official meeting space, local space and other (virtual) spaces (Wasson, 2006). This raises a practical problem of how to create and sustain shared orientation to the tasks at hand and specific meeting items (e.g. openings, closings, topic-transitions). In face-to-face meetings embodied resources, like the gaze and gesture, along with material objects are frequently used to secure participation and accomplish alignment with others (e.g. (…) Read more

‘All we do is meetings around here’ reaching agreement in problem solving meeting talk

The Gothenburg Meeting Science Symposium

This paper belongs to of the Gothenburg Meeting Science Symposium

Kyoungmi Kim, University of Warwick (Centre for Applied Linguistics)
Jo Angouri, University of Warwick (Applied Linguistics)

Abstract 
Meetings play a central role in any professional setting, commonly seen as the organisation’s epitome and the context where new knowledge emerges, professional identities are negotiated and practices are brought to scrutiny. The type and function of meetings varies but they are easily recognisable by their participants. In this paper we are particularly interested in meetings employees define as having a primarily problem solving function and we distinguish between formal and informal events. Problem-­‐solving is a high stakes organisational activity and as such, it has been studied from a range of non-­‐linguistic perspectives. (…) Read more

Group Decision Support Systems (GDSS) changes the equation for meeting intense workflows – Traditional setups V.S. GDSS supported workflows – A Case Study

The Gothenburg Meeting Science Symposium

This paper belongs to of the Gothenburg Meeting Science Symposium

Pierre Wettergren, CCGEurope (Chalmers Industrial Technology)

Abstract 
This case study is based on a risk assessment work conducted in a Swedish governmental organisation. This organisation had at the time 5’500 employees and a yearly revenue of 25 billion Swedish kronor. The risk assessment was performed by Clever Collaboration Group, experts in virtually supported work flows mainly using GDSS. In this Study a comparison was made by the traditional way of working with the possibilities that virtually supported workshops and work flows ads.
Our findings show that the total calendar time from initiation to delivered and approved Risk Assessment Report changed from 95 days to 32 days (time), the quality improved from 40% accuracy and completeness to 97% (Quality), and the total cost including travels and cost of staff and consultants decreased from €175´000 to €31’000 (Economy of Effort). (…) Read more